EXCHANGES

If you are not fully happy with the goods you have received, you can return them to us within 3 days of receipt. Every order is valid for an exchange once.

Broken, damaged items shall be exhange for a new one within 24 hours after you received the parcel. More than that you are not eligible to ask for exchange/refund/new one.

*Excludes: orders made with promotional codes, sales items, sample items, swimwear, bags and accessories.

To start an exchange request, please email us at candlenutsbynadia@gmail.com

  1. Pack the item in its original packing material.
  2. Send your parcel using a delivery method that allows tracking. Returned parcels are to reach us within 7 days from dispatch date for local orders.
  3. Email us a candlenutsbynadia@gmail.com to let us know the tracking number, and your preferred item of exchange/ credit note for future use.

You are responsible for postage costs of returned items, and we will bear the postage costs for the delivery of your new choice for the exchange. Kindly note that all return parcels are dealt via mailing only. If you return an item that does not meet the requirements for returns set out above, we reserve the right to reject the return and any request for an exchange. If we accept your exchange, we will mail your preferred exchange item to you as soon as possible, or refund it in the form of store credit for future use.


INCORRECT ITEMS

If you believe you have received the wrong item,email with your order number, and a photograph of the item. We may ask you to proceed with sending your item back to us, for which your postage will be reimbursed. Please note that items must be unworn, unwashed, unaltered, and with its tags intact. If the correct item is no longer in-stock, store credit or refund will be issued instead.

candlenutsbynadia@gmail.com


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