You are entitled for ONE exchanges if you are not fully satisfied with the item. Attempt of return must be made within 3 days of receipt.
For broken or damaged items, request for exchange shall be made within 24 hours after the item is received. Any request that is made after 24 hours shall not be entertained.
*Excludes: orders made with promotional codes, sales items, sample items, swimwear, bags and accessories.
To start an exchange request, kindly email us at [email protected] and:
- Pack the item in its original packing material.
- Send your parcel using a delivery method that allows tracking. Returned parcels are to reach us within 7 days from dispatch date for local orders.
- Email us at [email protected] to let us know the tracking number, and your preferred item of exchange/ credit note for future use.
Terms & conditions:
- Postage cost for the returned items shall be bear by the customer.
- Delivery fee for new exchanged items will be on candlenutsbynadia.
- All returned parcels should be dealt via mailing only.
- If you return an item that does not meet the requirements for returns set out above, we reserve the right to reject the return and any request for an exchange.
- New exchanged items/store credit shall be post/credited to you as soon as possible should the exchange transaction is approved.
If you believe you have received the wrong item, kindly email is at [email protected] your order number, and a photograph of the item. We may ask you to proceed with sending your item back to us, for which your postage will be reimbursed.
Please be noted that items must be unworn, unwashed, unaltered, and with its tags intact. If the correct item is no longer in-stock, store credit or refund will be issued instead.